Our Customer Service Team

Frank has been a key customer service associate/tool designer for more than 20 years at North American Tool. His invaluable tooling applications experience has assisted innumerable end user customers over the years. Frank is an import from the east coast having attended Southern Connecticut State University where he studied engineering, and served as an apprentice tooling engineer. Frank is committed to providing technical tooling applications assistance to distributors and end-users alike.

Steve began his tenure at North American Tool in 2000, and brings excellent customer service and technical skills to his customer service/tool design position. Steve provides distributor customers and cutting tool users with friendly tech support. Whether quoting new tooling orders or following up on application results from previous orders, Steve is always ready to assist customers and is committed to their overall satisfaction.

In her 15th year at North American Tool, Josette has been a dedicated associate who’s always willing to assist customers and co-workers alike. She has been deemed ”the voice of North American Tool” as she is the office receptionist and is often the first voice customers hear when they place a call. She also works in the Customer Service department as well. Josette is an active member of WOTM (Women of Today’s Manufacturing). She is experienced at her positions and yet adaptable to handling the concerns of customers on a daily basis.

Ronnie has been a valued team player at North American Tool since 1997. She was instrumental in the company’s implementation of ISO 9001-2000 certification, having maintained North American Tool’s quality program as the Quality Assurance Administrative Assistant. Ronnie currently strives to provide customers with an optimum level of service and support as a Customer Service representative. During her tenure at NATool, she has completed numerous courses on quality assurance programs.

Kelli has been an instrumental part of the North American Tool team since 2005. In her role as Sales and Marketing Administrative Assistant, Kelli utilizes her excellent organization skills, enabling her to keep things running smoothly between inside and outside sales, and has an earnest desire to fulfill the needs of customers and associates alike. She is currently a board member for WOTM (Women of Today’s Manufacturing). Kelli is actively pursuing a Bachelor degree in Business Administration.

Lori began her affiliation with North American Tool Corporation as a Tool Designer just three months after its inception in 1986. She has an Associates Degree in Industrial Engineering, and has gained a reputation over the years as a respected cutting tool applications engineer. Lori is often the “go-to” person when customers require tapping application advice on particularly challenging jobs. For more than two decades, Lori has been committed to providing complete customer satisfaction through professionalism and technical knowledge.

Seth joined North American Tool as a Customer Service Associate in February 2007. His previous endeavor was with the Chicago Mercantile Exchange where Seth worked as an Arbitrage Clerk for Eurodollar Options trading. Seth’s excellent organizational and service skills have enabled him to become a valued associate for NATool’s customer service team.

A customer service associate and order processor, Debbie has been part of the North American Tool team since 2002. Her attention to detail and customer satisfaction is of great value to the company and customers alike. Debbie’s previous endeavors involved customer service responsibilities at major retail companies, and this experience has enabled her to provide outstanding service to North American Tool customers.

David has been a key Associate at North American Tool since 1987, and currently is a Tool Designer in the Customer Service department. After performing several jobs at the company, from machine operator to customer service to tool design, he is well equipped to handle the needs and issues of our most demanding customer requirements. David is committed to the excellence of service that is a true asset to the company.